FAQ's & General Info

Where does Caterclean Supplies deliver?

Caterclean Supplies can deliver anywhere in the UK either by our own transport or by one of our approved national carriers or haulage providers.

Can I collect my goods from you?

Yes - goods can be collected from our warehouse in Swansea. Please ring your order through prior to collecting so that we can confirm that the items you require are in stock and allow time to pick and process your order.

Why can't I see any prices on the website?

As a supplier of cleaning and hygiene products to some of the largest organisations in the UK, including accounts with multiple sites and supply to wholesale / reseller accounts - many of our customers are set up on bespoke pricing structures to suit their needs. To request a competitive quotation, please click 'Add to Quote' next to the products that you would like prices for. We'll then do the rest and come back with some competitive trade prices for you.

How do I go about making a purchase?

You can call our friendly sales team on 01792 582000, or email sales@catercleansupplies.com

Can you source products for me that are not in your catalogue?

Yes - our catalogue is designed to feature our best selling items that an organisation would need to ensure they have all they need for a clean and hygienic workplace. If there is a product you do not see listed please contact our sales team who will be glad to assist you.

Do you supply product samples?

Yes - we are able to provide samples on certain product lines for you to evaluate.

Can you offer product demonstrations?

Yes - please contact our sales team on 01792 582000, or email sales@catercleansupplies.com

Will you carry out site surveys?

Yes - please contact our sales team who will be glad to assist you.

How do I return an item if necessary?

In the event that you need to return an item, please contact our customer service team and provide them with the details of the product you wish to return and the reasons for return. They will then issue the correct paperwork to enable our delivery team to arrange an uplift of the goods. If the items have been ordered in specially for you, the goods cannot be returned unless faulty. For full terms and conditions relating to our returns policy please click here.

What training do you offer?

Our sales team are able to work with you to provide the necessary training to use our products correctly. This can cover COSHH and relevant Health & Safety information as applicable.

We want to be environmentally friendly. Do you have products to help us do this?

Absolutely. Please contact our customer service team who will be glad to assist you.

Can Caterclean Supplies help me reduce waste and costs?

Of course. Whether it be through a change of dispensing method for paper products, a controlled chemical dosing unit or a more efficient mopping system, please contact our sales team with details of what you would like to know and they will be glad to assist.

To read more about us please click here.  

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